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Listed below are direct category links to information, policies and help available.
Click the category title or section # to GO to the individual page or section listed.



SHIPPING TIMES, CUSTOMS/DUTIES & INSURANCE

      2.1  SHIPPING TIME - How Long to get my order?

      2.2  RUSH SHIPPING SERVICE U.S.A. only

      2.3  INSURANCE COVERAGE - RECOMMENDED OPTIONAL
            ON DOMESTIC & INTERNATIONAL ORDERS

      2.4  SHIPPING TIMETABLE - U.S.A.

      2.5  INTERNATIONAL SHIPPING TIMETABLE - CANADA, U.K.,
            IRELAND, AUSTRALIA & NEW ZEALAND

      2.6  INTERNATIONAL DUTIES, TAXES & CUSTOMS FEES

      2.7  ADUSTMENTS TO SHIPPING CHARGES

      2.8  OVERDUE - TARDY ORDERS

      2.9  LOST - STOLEN ORDERS

    2.10  WRONG ADDRESS SUPPLIED

    2.11  CHRISTMAS SHIPPING TIMETABLE



PAYMENT - DOMESTIC & INTERNATIONAL

      3.0  FIVE METHODS OF PAYMENT ACCEPTED

      3.1  METHOD #1 PAYMENT INSTRUCTIONS: MAJOR CREDIT
             CARD OR DEBIT CARD

      3.2  METHOD #2 PAYMENT INSTRUCTIONS: PERSONAL &
             BUSINESS CHECK OR SAVINGS ACCOUNT - ECHECK®

      3.3  METHOD #3 PAYMENT INSTRUCTIONS: PAYPAL®

      3.4  METHOD #4 PAYMENT INSTRUCTIONS: CASHIERS CHECK,
            MONEY ORDER, BANK DEMAND DRAFT & COMMERCIAL PURCHASE
             ORDER (COMPANIES, CHURCHES & MINISTRIES ONLY)

      3.5  CREDIT / DEBIT CARD SECURITY

      3.6  SALES TAX

      3.7  GIFT CERTIFICATES



RETURNS, SHORTAGES, LOST ORDERS & REFUNDS

      4.1  REFUNDS & EXCHANGES

      4.2  ERRORS IN SHIPPING: WRONG PRODUCT SHIPPED, SHORTAGE
             OR WRONG PRODUCT ORDERED

      4.3  DAMAGE IN SHIPPING

      4.4  DEFECTIVE ITEMS

      4.5  CANCELLATION OF ORDER PRIOR TO SHIPPING - REFUND REQUEST

      4.6  REFUSED ORDERS / WRONG ADDRESS SUPPLIED: DOMESTIC
            OR INTERNATIONAL

      4.7  LOST ORDERS: DOMESTIC OR INTERNATIONAL

      4.8  CUSTOMER CANCELLATION OF ORDER CHARGES

      4.9  RETURNS INSTRUCTIONS

   4.10  CORRECT ADDRESS SUPPLIED / ORDER RETURNED UNDELIVERABLE



PAYMENT SECURITY & PRIVACY

      5.1  PAYMENT SECURITY

      5.2  HOW IMPORTANT IS A SECURE SERVER - IS FCR® SECURE??

      5.3  SECURE CHECKOUT AREA https:// URL PREFIX

      5.4  PRIVACY



CONTACT US INFORMATION

      6.1  JOIN OUR EMAIL LIST

      6.2  CUSTOMER SERVICE TELEPHONE
             Customers who have not ordered with us

      6.3  CUSTOMER SERVICE TELEPHONE
             Customers who have ordered with us

      6.4  ORDER STATUS

      6.5  EMAIL ADDRESSES

      6.6  ADDRESS



SITE INSTRUCTIONS & NAVIGATION TIPS

      7.1  HOW OUR CATEGORY SYSTEM IS LAID OUT

      7.2  CATEGORY DESCRIPTION ( ? ) TAB AND WHAT IT IS FOR

      7.3  GETTING STARTED: HOW TO FIND A PRODUCT

      7.4  HOW TO SEARCH FOR PRODUCTS

      7.5  SHOPPING CART PRODUCT DESCRIPTIONS AND HOW TO BUY

      7.6  HOW TO ACCESS OUR CUSTOMER SERVICE INFORMATION

      7.7  HOW TO FIND OUT MORE ABOUT OUR AUTHORS AND ARTISTS


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